Terms and Conditions
These terms and conditions (the “Terms and Conditions”) govern the use of www.frogbones.com and all subdomains (the “Site”). This Site is owned and operated by Frog Bones LLC. This Site is an e-commerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
All content published and made available on our Site is the property of Frog Bones LLC and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
The minimum age to use our Site is 13 years old. By using this Site, users agree that they are over 13 years old. We do not assume any legal responsibility for false statements about age.
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
Harass or mistreat other users of our Site; Violate the rights of other users of our Site; Violate the intellectual property rights of the Site owners or any third party to the Site; Hack into the account of another user of the Site; Act in any way that could be considered fraudulent; or Post any material that may be deemed inappropriate or offensive.
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
When you create an account on our Site, you agree to the following:
You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our Site.
The following goods are available on our Site:
Firearms; Ammunition; Accessories; and NFA Regulated Products.
The following services are available on our Site:
Training; Event Bookings; Firearms Transfers; Gunsmithing & Armorer Services; and Range Memberships.
The goods and services will be paid for in full when the services are ordered.
These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.
To cancel your subscription, please follow these steps: Membership cancellations are offered to Monthly subscribers only. During the account establishment members acknowledge that there is a cancellation fee of $40 and requires thirty (30) day notification.
We accept the following payment methods on our Site: Credit Card.
When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
Standard and Express delivery available from USPS, UPS, FedEx. Delivery varies by carrier and service purchased.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and statutory holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchase.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Refunds for Goods
Refund requests must be made within 30 days after receipt of your goods.
We accept refund requests for goods sold on our Site for any of the following reasons:
Good is broken; Good does not match description; Good is the wrong size; or Good does not meet the purchaser’s expectations.
Refunds do not apply to the following goods:
Sale Items; Items sold on Consignment; Layaway; and Special Order or on Discount.
Refunds for Services
We provide refunds for services sold on our Site as follows:
Training and Events refunds are available to cancellations who provide notice of cancellation within the acceptable periods established by the booking terms and conditions.
Returns can be made in person at the following location(s): In-Store.
Returns can be made by mail. To return a good by mail, follow the following procedure:
Goods must be packaged in accordance with carrier regulations, and may be shipped to our retail location for processing. Returns must be in original un-destroyed packaging with a valid receipt and in like-new condition. Include receipt of postage costs during return for reimbursement, if a receipt is not present postage will not be reimbursed.
Customers are encouraged to utilize our available layaway program. Customers are required to provide a minimum payment of 15% up front at the time of their layaway for firearms, minimum payment of 50% up front is required for NFA items. For firearms, customers have 90 days from the date of layaway to pay in full or they will be charged a cancellation/restocking fee of 30% of the total price (minus their initial layaway payment). Any remaining balance will be put on deposit in the customer’s account to be used as store credit. Customers who purchase NFA items on layaway will be charged in full 90 days after the tax stamp’s arrival. Refunds are not available to layaway items. Customers are required to provide a valid phone number, email address, and credit card to be kept on file to facilitate the layaway process and authorize the company to contact them. Customers are limited to two (2) layaways at a single time.;
Special Orders are accepted on a case-by-case basis based on availability with the distributor and require Manager On Duty approval prior to processing of the Special Order. Customers are required to provide a full (100%) payment up front at the time of submission of their special order. Customers have 90 days from the date of their Special Order’s arrival to pick up their item or will be charged a 10% stocking fee. Customers who purchase NFA items will be charged a 10% stocking fee 90 days after the tax stamp’s arrival. Refunds and returns are not available for Special Order items. Customers are required to provide a valid phone number, email address, and credit care to be kept on file to facilitate the layaway process. Customers are limited to one (1) Special Order at a single time.
Training cancellations are acceptable with twenty-four (24) hours notice. We currently do not offer standby or waitlist opportunities, customers are serviced on a first come first served basis. No-Call/No-Shows will be billed in full and are not eligible for reschedule.
Membership cancellations are offered to Monthly subscribers only. During the account establishment members acknowledge that there is a cancellation fee of $40 and requires thirty (30) day notification.
Special Event and Private Event cancellations are acceptable within seven (7) days notice. No-Call/No-Shows will be billed in full and are not eligible for reschedule.
Consumer Protection Law
Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
Frog Bones LLC and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Except where prohibited by law, by using this Site you indemnify and hold harmless Frog Bones LLC and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
These Terms and Conditions are governed by the laws of the State of Florida.
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Please contact us if you have any questions or concerns. Our contact details are as follows:
404 S Harbor City Blvd
You can also contact us through the feedback form available on our Site.
Effective Date: 20th day of April, 2015